LBEF RESEARCH JOURNAL OF SCIENCE, TECHNOLOGY AND MANAGEMENT

Author(s):Aarjan Pokhrel, Jyotir Moy Chatterjee, Hum Nath Parajuli

Abstract:Today’s banks are striving to manage Information Technology (IT) from a business viewpoint to improve the services they deliver, reduce costs, boost business agility, and raise Return on Investments (ROI). As a collection of frameworks, information technology service management (ITSM) aids in the improvement of a Banks’s IT operations. Many businesses in Nepal have failed to adopt IT service management in their operations. This paper demonstrates how Nepalese banks employ an IT service management architecture. It also discusses the advantages, drawbacks, and possibilities of implementing IT Service Management in Nepalese banks. The benefits, risks, opportunities, and processes for adopting ITSM in Nepal’s finance organization were collected, objectively assessed, and handled. Various tools, strategies, and methodologies were utilized to conduct productive research. To obtain effective information from various sources, several research questions were created for the effective study aim. Theoretical framework was utilized to limit the scope of relevant data by placing emphasis on specific factors. The research design was equally essential in reflecting a firm foundation for the whole study. To make the study result meaningful, the proper sampling strategy was used. Similarly, instrumentation was used to obtain accurate data using a variety of questionnaires.

Keywords:ITSM, ITSM architecture, ITIL, business agility, ROI, banks